What People Are Saying.
“She is listening to what you are saying. She has empathy. She understands others motives and feelings.”
“The more I know her and work with her, the more respect I have for her work ethic, style and thought process.”
“Laurie routinely contributes perspectives missed by others. She is very effective.”
“She is approachable and easy to talk to. In every interaction she is honest, encouraging, a great listener and very supportive. You can count on Laurie to give you the most honest feedback even if it is information you may not want to hear.”
“Laurie is a good systems person. She is very analytical and can see application and far reaching ramifications that others do not see.”
“Whenever I’ve come to her with a problem, she’s greeted me with her full attention, careful listening and skillful intervention.”
“Always looks to solve complex problems and dives right in.”
“She is a great project manager. Excellent communicator. She goes out of her way to make sure all aspects of projects or processes are understood. The communication was exceptional to the project team members.”
“The more I know her and work with her, the more respect I have for her work ethic, style and thought process.”
“Laurie routinely contributes perspectives missed by others. She is very effective.”
“She is approachable and easy to talk to. In every interaction she is honest, encouraging, a great listener and very supportive. You can count on Laurie to give you the most honest feedback even if it is information you may not want to hear.”
“Laurie is a good systems person. She is very analytical and can see application and far reaching ramifications that others do not see.”
“Whenever I’ve come to her with a problem, she’s greeted me with her full attention, careful listening and skillful intervention.”
“Always looks to solve complex problems and dives right in.”
“She is a great project manager. Excellent communicator. She goes out of her way to make sure all aspects of projects or processes are understood. The communication was exceptional to the project team members.”
Accomplishments.
- Continuously promoted a culture of engagement, transparency, listening and feedback. As a result, maintained one of the few completely union-free hospital systems in the state. Led the effort to achieve a Top Workplaces Award for Salem Health in 2014, 2016, 2017 and 2018.
- Served as executive sponsor and lead for the development of a 5 year Diversity & Inclusion strategy, including the development of a D&I Employee Council, moving beyond a once per year recognition of Diversity to an ongoing focus on Diversity & Inclusion and expanding the definition to go far beyond the traditional focus of ethnicity.
- Developed a formal Succession Planning program, supporting a 73% internal leadership fill rate.
- Served as lean leader, coach and mentor in creating a culture of lean, role modeling and teaching use of lean problem-solving tools to other leaders and front-line staff, including four step problem solving, A3 development for strategy deployment, 5S, standard work, visual management and regular Gemba rounding. 100% of HR division front line staff fully engaged in lean work.
- Served as strategy deployment leader for organizational wide lean to the frontline strategy and development of 5-year People & Culture strategy.
- Developed and implemented an employee Wellness program that bent the cost curve for employee health benefits; rate increases averaged 4-5% each year following implementation, with three years of 0% rate increases. Five-year average % change was 3.03% (with no plan changes), well below the national average.
- Led the redesign of a provider compensation plan for 160 employed provider medical group, engaging providers in the redesign process, moving away from individual provider incentives and to a team-based incentive plan.
- Created a Leadership Academy that focused on leadership training for organization of 4500+ employees; curriculum included performance management, The Trustworthy Leader, situational leadership and other leadership basics programs.
- Lead the creation and implementation of an organizational wide performance appraisal tool and set of competencies for the entire system, including leadership training in use of the new University Performance Appraisal System.